The Customer WAS Always Right

Bad service is everywhere these days, restaurants, bars, shopping centers; more or less everywhere. Bad service is most prevalent in youth today because the school system has neglected to teach the basics of respect in the working world and customer service. This could be for multiple reasons such as lack of funding and the necessity to teach only the basics, writing, reading and arithmetic. Or, it could be because people don’t need people anymore. Now we have computers to help us with anything we want; why should any one waist energy politely serving someone else.

An old time waitress will always remember her manners even if the customer is driving her wild with odd requests for things like garlic mayo and pickled veggies. People no longer understand such things such as politeness or customer service. That way of life is frozen within the older generation of our world and has gone out the door for the youth.

Modern technology has created a barrier between human to human interactions. Technology has made it so that people can buy, sell, trade and even feed themselves, with grocery delivery and fast food delivery, without having any human interaction. Before the creation of the computer people were forced to talk to each other and to be polite because they relied on one another to provide services such as: the operator to place a call and mail from the mailman and with that need for each other came good customer service. Now we have cell phones and e-mail. No one knows their mailman anymore or calls the operator.

Maybe this is the reason why the older generations hold on to their skill in service and the youth lacks in that department.

When people stopped talking to each other, it’s like they forgot how to be polite and think of the other person first. When someone sits down to dinner at a restaurant they expect the server to be perfect, to make sure everything they ask for is brought to them. They might even push their server around and think to themselves, “It’s their job.”

Well, it might be the server’s job to bring them their food, but that server isn’t their slave, and most likely has other tables to get to. The bad service may be a result of how the customer treats the server.

Today, any given customer will most likely be talking on their cell phone and the employee will most likely give a rat’s ass about their job. Good service is a two way street; only polite people deserve politeness.

Good service isn’t dead, but it is near extinction. I dare you to go to the any department store at the mall and scan the employees. Take note of the average age of the people in the store and how you are treated. Then Find a mom and Pop store, ran by ‘mom and pop’, and take note of the service you receive. I bet you’ll want to go back to that department store and have a few words with that lazy 17 year old.

If there are places you’ve been that have good service I suggest you tip well and continue going back, because good service is rear, and it is fading faster and faster every year. Good service is a generational thing and it was lost generations ago, people don’t have a deep seeded care for others anymore. So, if you can’t travel back in time, I suggest sticking with that corner burger shack with impeccable service, because you’re not going to find it any where else.